Effective Date: September 20, 2026
Welcome to One & Done Customs. These Terms & Conditions govern your use of the One & Done Customs website and your purchase of products and services from One & Done Customs.
By accessing or using this website, submitting an order or custom-order request, or purchasing from One & Done Customs, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the other applicable policies posted on our website.
One & Done Customs creates and sells premade, customized, and preorder merchandise, including ties, accessories, bags, and other products that may be offered from time to time.
Our products are created with individuality in mind.
Made Different On Purpose.
Products, designs, materials, embellishments, collections, prices, and availability may change at any time.
The One & Done Customs website may provide product information, ordering information, links to catalogs, custom-order information, policies, and other business content.
Some merchandise may be displayed through external or linked catalogs rather than directly on the One & Done Customs website.
You agree to use our website and linked One & Done Customs materials only for lawful purposes.
You may not use our website or materials to engage in fraudulent activity; interfere with website operation or security; submit false, misleading, or unauthorized information; violate another person's intellectual-property or privacy rights; or engage in conduct prohibited by applicable law.
One & Done Customs makes reasonable efforts to accurately describe and display merchandise.
Because photography, lighting, computer screens, mobile devices, and display settings can affect how colors appear, actual product colors may vary slightly from photographs. Minor color variations are not considered defects.
Product measurements, descriptions, and other information are provided as accurately as reasonably possible. Minor variations may occur.
Products may be available in limited quantities. Viewing an item on our website, in a catalog, or through another One & Done Customs sales channel does not guarantee availability.
An item is not reserved merely because a customer has expressed interest in purchasing it. Availability may depend on completion of payment.
Payment for all One & Done Customs merchandise, including premade, custom, and preorder items, is due in full before the order is processed unless One & Done Customs expressly agrees otherwise in writing. Customers may be directed to a secure Square payment link, Square invoice, or other Square-supported checkout method to complete payment.
Payments are processed through Square, an independent third-party payment processor.
Available payment methods may include major credit and debit cards and other payment methods made available through Square at the time of checkout. One & Done Customs does not directly collect or store complete credit or debit card information submitted through Square's payment system. An order is not considered paid or confirmed until the full required payment has been successfully processed. One & Done Customs will not purchase materials, begin production of a custom item, or submit a preorder to a vendor until the applicable payment has been received in full.
All prices are stated in U.S. dollars unless otherwise indicated.
One & Done Customs reserves the right to change prices at any time.
Price changes will not ordinarily affect an order that has already been paid in full.
If an obvious pricing, listing, technical, or typographical error occurs, One & Done Customs reserves the right to correct the error and, when necessary, cancel or adjust the affected transaction as permitted by applicable law.
All custom orders must be paid in full before materials are ordered or production begins.
Submitting a custom-order request, discussing a design, selecting a tie or base product, or receiving a price quote does not reserve materials or place an order. A custom order is considered confirmed only after One & Done Customs has accepted the order and received the required payment in full. Because custom merchandise is created specifically for the customer, cancellation, refund, and exchange restrictions apply. Complete requirements are provided in our Return & Refund Policy.
One & Done Customs creates individually designed custom pieces.
Customers may select certain options made available during the custom-order process, such as the tie, base item, color preference, theme, or other offered selections. Unless One & Done Customs expressly agrees otherwise, selection of a base product or general design preferences does not give the customer control over the exact placement, arrangement, number, or combination of patches, brooches, chains, appliqués, embellishments, or other decorative elements. Those creative decisions remain with One & Done Customs as the creator of the finished piece. The customer is purchasing an individually created One & Done Customs design rather than directing every element of its construction or requesting an exact reproduction of another creator's work.
Customers may provide photographs, concepts, color schemes, themes, or other materials as inspiration for a custom order. One & Done Customs may use those materials as a general creative reference and will make reasonable efforts to create a piece reflecting the requested aesthetic. An inspiration image is not a guarantee of an exact reproduction. One & Done Customs will not intentionally create an exact replica of another independent designer's, artist's, crafter's, or tie maker's original work. We reserve the right to alter the concept, arrangement, materials, embellishments, or overall design so the completed item reflects One & Done Customs' own creative work. One & Done Customs may decline any request that would require copying another creator's work or that we otherwise determine should not be reproduced.
Customers who submit photographs, logos, artwork, graphics, wording, designs, characters, or other materials for a custom order represent that they own those materials or have the necessary permission or authorization to use them for the requested purpose. By submitting materials to One & Done Customs, the customer grants One & Done Customs permission to use those materials as reasonably necessary to create and fulfill the requested order. The customer is responsible for obtaining any permissions necessary for materials they provide. One & Done Customs reserves the right to decline a design request when we reasonably believe the requested use may violate another person's intellectual-property, privacy, publicity, or other legal rights.
Certain merchandise offered by One & Done Customs may be described as designer-inspired or may incorporate themes, patterns, decorative elements, or materials associated with third-party brands. Unless expressly stated otherwise by the applicable rights holder, One & Done Customs is an independent business and is not affiliated with, sponsored by, endorsed by, licensed by, or an authorized retailer of any third-party designer, fashion house, sports organization, entertainment company, or other brand referenced in connection with inspired merchandise. All third-party trademarks, brand names, logos, and other intellectual property remain the property of their respective owners.
Use of the term “inspired” does not represent that merchandise is manufactured, licensed, approved, authenticated, or endorsed by the referenced brand. One & Done Customs does not represent designer-inspired merchandise as authentic merchandise manufactured or authorized by a third-party brand when it is not.
One & Done Customs may offer merchandise identified as preorder. Preorder merchandise is not currently in One & Done Customs' possession and must be obtained from a third-party vendor. Preorder items must be paid in full before One & Done Customs submits the order to the applicable vendor. Some preorder merchandise may be sourced internationally and may therefore be subject to vendor processing times, international transportation, customs processing or inspections, carrier delays, holidays, weather, and other circumstances outside the direct control of One & Done Customs. Estimated preorder arrival timeframes are estimates and are not guaranteed.
Detailed information regarding preorder processing, international vendor shipping, and arrival timeframes is provided in our Shipping Policy. Cancellation and refund requirements applicable to preorder purchases are provided in our Return & Refund Policy.
Customers are responsible for reviewing those policies before purchasing preorder merchandise.
One & Done Customs reserves the right to decline, refuse, or cancel an order when reasonably necessary.
Reasons may include, but are not limited to:
If One & Done Customs cancels an order because we are unable to fulfill it and the cancellation is unrelated to customer misconduct, fraud, policy violations, or another issue attributable to the customer, any applicable amount paid for unfulfilled merchandise or services will be refunded as appropriate.
Customers are responsible for reviewing all information they provide before submitting and paying for an order. This includes product selections, customization information, spelling, names, wording, sizing or measurements when applicable, shipping information, contact information, and other customer-provided details. One & Done Customs is not responsible for errors resulting from incorrect information submitted or approved by the customer.
If you discover an error after placing an order, contact One & Done Customs as soon as possible. We will make reasonable efforts to assist when possible, but changes cannot be guaranteed once materials have been purchased, production has begun, a preorder has been submitted to a vendor, or an order has entered the shipping process. Additional charges may apply if an approved customer-requested change requires additional materials, labor, or shipping.
One & Done Customs currently ships customer orders within the United States only.
International sourcing of certain preorder merchandise does not mean that One & Done Customs offers international shipping to customers. Processing schedules, shipping schedules, preorder timeframes, tracking information, carrier delays, address requirements, and other delivery information are governed by our separate Shipping Policy.
Purchases are subject to the separate Return & Refund Policy posted by One & Done Customs. That policy contains the applicable requirements for premade merchandise, custom merchandise, preorder merchandise, damaged items, cancellations, refunds, exchanges, and qualifying returns. Customers are responsible for reviewing the Return & Refund Policy before completing a purchase. Payment in full does not override or alter the applicable cancellation, return, refund, or exchange restrictions contained in that policy.
Unless otherwise indicated, original One & Done Customs branding, website content, written content, photographs created or owned by One & Done Customs, original graphics, and original creative materials belong to One & Done Customs. Purchasing a physical product does not transfer ownership of One & Done Customs' intellectual-property rights in its original photographs, graphics, branding, written content, or other protected creative work.
Content owned by One & Done Customs may not be copied, reproduced, commercially exploited, or represented as another business's original work without authorization.
Third-party intellectual property incorporated into or referenced by merchandise remains the property of its respective owner and is not claimed as One & Done Customs property.
The One & Done Customs website may contain links to or use services provided by third parties, including Square, catalog platforms, shipping carriers, and other service providers.
Those services may be governed by their own terms, privacy policies, security practices, and operating procedures.
One & Done Customs does not control independently operated third-party services and is not responsible for interruptions, processing delays, technical problems, payment declines, authorization holds, or other actions taken independently by those providers.
To the fullest extent permitted by applicable law, One & Done Customs will not be liable for indirect, incidental, special, or consequential damages arising from use of this website or the purchase or use of our products. Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any liability or consumer right that cannot legally be excluded, restricted, or limited.
Personal information collected in connection with the website, communications, or purchases is handled according to our Privacy Policy. Payment information submitted directly through Square is also subject to Square's applicable privacy and security practices.
One & Done Customs may update these Terms & Conditions when our business practices, merchandise, services, website features, payment methods, policies, or applicable requirements change.
Updated Terms & Conditions will be posted with a revised effective date. Changes will apply prospectively to website use and transactions occurring after the updated terms become effective, except where otherwise permitted or required by law.
These Terms & Conditions are governed by the laws applicable to One & Done Customs' principal place of business and applicable federal law, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
Questions regarding these Terms & Conditions may be directed to:
One & Done Customs
Email: 1anddonecustoms@gmail.com
Phone: 472-248-2865
Made Different On Purpose.
Effective Date: September 20, 2026
At One & Done Customs, we take care in creating, inspecting, and packaging our merchandise. Because we offer premade, custom, and preorder merchandise, return, refund, exchange, and cancellation eligibility varies depending on the type of purchase.
Please review this policy carefully before completing your purchase.
By placing and paying for an order with One & Done Customs, you acknowledge and agree to the applicable terms below.
All premade merchandise is final sale.
One & Done Customs does not accept returns or exchanges or issue refunds for premade merchandise because a customer:
Customers are responsible for reviewing available photographs, descriptions, colors, measurements when provided, and other relevant product information before purchasing.
Colors may appear slightly different because of photography, lighting, screen settings, device displays, and other factors. Minor color variations are not considered defects.
All custom merchandise must be paid in full before materials are ordered or production begins.
Because custom merchandise is individually created for the customer, custom orders are final sale once materials have been purchased or production has begun.
One & Done Customs does not accept returns or exchanges or issue refunds for custom merchandise because a customer changes their mind after materials have been purchased or production has begun.
Customers are responsible for reviewing and providing accurate information for their custom orders, including names, wording, colors, themes, sizes, product selections, and other requested details. One & Done Customs is not responsible for an error resulting from incorrect information supplied or approved by the customer. If One & Done Customs makes an error in fulfilling the agreed-upon custom order, the customer must contact us within 48 hours of confirmed delivery so the issue can be reviewed and an appropriate resolution determined.
Customers may select the custom-order options specifically offered by One & Done Customs, such as a tie or other base product, color preference, theme, or other available selections. One & Done Customs retains creative control over the finished design, including the selection, placement, arrangement, and combination of patches, brooches, chains, embellishments, and other decorative elements unless specific details have been expressly agreed upon. Customers may provide photographs, designs, or other materials as inspiration. Inspiration materials are treated as creative references and are not instructions to create an exact replica. One & Done Customs will not intentionally duplicate another independent creator's original design.
A customer's dissatisfaction with creative elements that fall within the agreed-upon theme, color preferences, product selection, or other established custom-order details does not automatically make the item eligible for a refund or exchange.
Items identified as preorder are merchandise that One & Done Customs does not currently have in stock and must obtain from a third-party vendor. All preorder merchandise must be paid in full before One & Done Customs submits the order to the applicable vendor.
Some preorder merchandise may be sourced internationally. Vendor processing times, international shipping, customs processing or inspections, carrier delays, holidays, weather, and other circumstances may affect how long it takes for One & Done Customs to receive the merchandise.
Any estimated arrival timeframe provided for preorder merchandise is an estimate and is not guaranteed. By purchasing a preorder item, the customer acknowledges that the merchandise is not currently in One & Done Customs' possession and may require an extended period of time to arrive.
Once One & Done Customs has submitted and paid for preorder merchandise with the applicable vendor, the preorder becomes final and nonrefundable.
A preorder will not qualify for cancellation or refund solely because:
A delay does not mean that a preorder has been canceled or cannot be fulfilled. One & Done Customs makes reasonable efforts to work with established vendors and uses available purchasing and transaction protections when sourcing preorder merchandise. However, these measures cannot guarantee a specific vendor-processing, international-shipping, customs, or arrival timeframe.
A delayed preorder and an order that ultimately cannot be fulfilled are treated differently. If a vendor cancels an order, discontinues an item, confirms that merchandise is unavailable, or otherwise confirms that the merchandise cannot be supplied, One & Done Customs will notify the affected customer after receiving confirmation of the issue.
If the originally ordered merchandise cannot be fulfilled, the customer may be offered:
Customers will not be required to accept substitute merchandise. This section applies when the merchandise ultimately cannot be obtained. It does not apply merely because a preorder is delayed.
One & Done Customs inspects merchandise before shipment and may photograph merchandise before shipping to document its condition.
If merchandise arrives damaged, the customer must contact One & Done Customs within 48 hours of confirmed delivery.
Photographs will be required to document the claim and may include photographs of:
Customers should retain the merchandise and original packaging while the claim is being reviewed. If One & Done Customs determines that the merchandise must be returned for inspection, a prepaid return shipping label will be provided.
After the merchandise has been returned and inspected, One & Done Customs will determine the appropriate resolution based on the circumstances. Depending on the issue, the resolution may include repair, replacement, exchange, or refund. Submitting photographs or returning merchandise for inspection does not automatically guarantee a refund or exchange.
If a patch, brooch, embellishment, decoration, or other attached component has become detached when the merchandise is received, the customer must contact One & Done Customs within 48 hours of confirmed delivery. Photographs of the merchandise and detached component will be required.
After reviewing the claim, One & Done Customs may determine that repair, replacement, exchange, or another appropriate resolution is warranted. One & Done Customs is not responsible for damage or detached components resulting from misuse, improper handling, alteration, accidents, or normal wear after the customer receives the merchandise.
If One & Done Customs ships the wrong merchandise or makes an error in fulfilling an order, the customer must notify us within 48 hours of confirmed delivery. Photographs or other information may be requested to verify the issue. Once the error has been confirmed, One & Done Customs will determine an appropriate resolution, which may include correction, repair, replacement, exchange, or refund depending on the circumstances. When merchandise must be returned because of a confirmed error by One & Done Customs, the customer will not be required to pay the applicable return shipping cost.
Claims involving damaged merchandise, detached components, incorrect merchandise, or an error attributable to One & Done Customs must be reported within 48 hours of confirmed delivery. Claims submitted after the 48-hour reporting period will be denied.
The reporting period allows One & Done Customs to reasonably evaluate the condition of merchandise near the time it was received.
Nothing in this policy is intended to limit rights or remedies that cannot legally be waived under applicable law.
Customers who wish to request cancellation should contact One & Done Customs as soon as possible. A cancellation request is not approved unless One & Done Customs confirms the cancellation.
Premade orders begin processing shortly after payment. Cancellation is not guaranteed after payment has been completed.
Custom orders cannot be canceled once materials have been purchased or production has begun.
Preorder merchandise cannot be canceled once One & Done Customs has submitted and paid for the merchandise through the applicable vendor.
If a cancellation request is received before the applicable custom materials have been purchased, production has begun, or preorder merchandise has been submitted to the vendor, One & Done Customs will determine whether cancellation remains possible based on the status of the order.
Customers should not mail or otherwise return merchandise to One & Done Customs without first receiving authorization and return instructions. Mailing merchandise back without authorization does not create eligibility for a refund, exchange, repair, or replacement.
Unauthorized returns may be refused. When One & Done Customs requires merchandise to be returned because of an approved damage claim, fulfillment error, or other qualifying issue attributable to One & Done Customs, return instructions and a prepaid return shipping label will be provided when appropriate.
Because premade, custom, and preorder merchandise is generally final sale, exchanges are not offered for change of mind or personal preference.
An exchange may be approved when One & Done Customs determines that merchandise was damaged, incorrectly fulfilled, contained a qualifying defect, or otherwise qualifies under this policy. Approval of an exchange will depend on the circumstances and availability of replacement merchandise or materials.
Original shipping charges are generally nonrefundable. When a return, replacement, exchange, or refund results from a confirmed error attributable to One & Done Customs or another qualifying circumstance under this policy, applicable shipping charges will be handled as appropriate. Customers may be responsible for additional shipping costs resulting from incorrect or incomplete shipping information they provided.
When a refund is approved, it will generally be issued through Square to the original payment method used for the purchase.
After One & Done Customs submits an approved refund, the amount of time required for the funds to appear in the customer's account is determined by Square, the customer's bank, card issuer, or other applicable financial institution.
One & Done Customs does not control financial institutions' refund-processing or posting timeframes.
Customers are encouraged to contact One & Done Customs directly if there is a problem with an order so that we have an opportunity to review and address the issue. Filing a payment dispute or chargeback does not alter the terms of this Return & Refund Policy or automatically establish eligibility for a refund. When responding to a payment dispute, One & Done Customs may provide applicable transaction records, order information, communications, photographs, custom-order information, preorder disclosures, vendor-order information, shipping records, tracking information, proof of delivery, and other relevant documentation to Square, a financial institution, card issuer, or other party involved in reviewing the dispute. Nothing in this section limits a customer's rights under applicable law or applicable payment-provider or card-issuer rules.
Questions or claims regarding returns, refunds, damages, exchanges, cancellations, custom orders, or preorders should be directed to:
One & Done Customs
Email: 1anddonecustoms@gmail.com
Phone: 472-248-2865
When contacting us about an existing order, please include your name, order number, description of the issue, and photographs when applicable.
Made Different On Purpose.
1&Done
FAYETTEVILLE, NC 28312
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