Privacy Policy

  

Privacy Policy

Effective Date: September 20, 2026

One & Done Customs respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, communicate with us, submit an order or custom-order request, use a linked One & Done Customs catalog, or purchase merchandise from us. It also explains how that information may be used, shared, and protected.

By using the One & Done Customs website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.


1. Information We May Collect

Depending on how you interact with One & Done Customs, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping information
  • Order information
  • Product selections
  • Custom-order details
  • Communications you send to One & Done Customs
  • Photographs, artwork, logos, graphics, wording, or other materials you voluntarily provide for a custom order
  • Information necessary to address customer-service, shipping, return, refund, damage, or payment-related matters
  • Technical information that may be collected automatically when you use our website

We collect information that is reasonably necessary to operate our business, process orders, communicate with customers, provide requested services, and maintain appropriate business records.


2. How We Use Your Information

Information collected by One & Done Customs may be used to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Create and fulfill custom orders
  • Obtain or prepare merchandise
  • Arrange shipping and delivery
  • Provide tracking or order updates
  • Respond to questions and customer-service requests
  • Process approved refunds, exchanges, replacements, or other order resolutions
  • Maintain transaction and business records
  • Prevent or investigate suspected fraud or unauthorized transactions
  • Respond to payment disputes or chargebacks
  • Improve our website, products, services, and customer experience
  • Protect the rights, property, security, and operations of One & Done Customs
  • Comply with applicable legal, accounting, tax, or regulatory obligations

We do not sell your personal information to third parties for their independent marketing purposes.


3. Payment Processing

Payments for One & Done Customs orders are processed through Square, an independent third-party payment processor. When you make a payment through a Square payment link, invoice, checkout page, or other Square-supported payment service, Square may collect information necessary to process and protect the transaction. This information may include your name, contact information, billing information, payment information, and other information required to complete the transaction.

One & Done Customs does not directly collect or store your complete credit or debit card information submitted through Square. Information submitted directly to Square is subject to Square's own privacy practices, security procedures, and applicable terms.

One & Done Customs may receive transaction information from Square that is reasonably necessary to:

  • Confirm payment
  • Process and fulfill your order
  • Maintain business and transaction records
  • Communicate with you about your purchase
  • Process approved refunds
  • Address payment disputes or chargebacks
  • Detect or respond to suspected fraud
  • Comply with legal, accounting, or tax requirements

4. Website Information

Our website is hosted through GoDaddy.

When you visit the One & Done Customs website, GoDaddy and technologies used through the website may automatically collect certain technical information.

Depending on the services and features in use, this information may include:

  • Internet Protocol (IP) address
  • Browser or device information
  • Website usage information
  • Pages viewed
  • Referring website information
  • Cookie or similar technology information

Information collected directly by GoDaddy is subject to GoDaddy's applicable privacy practices and terms.

One & Done Customs may have access to website information or analytics provided through our website platform for purposes such as maintaining the website, understanding general website activity, improving the customer experience, and protecting website security.


5. Cookies and Similar Technologies

The One & Done Customs website or third-party services used with the website may use cookies or similar technologies.

Cookies are small files or pieces of information that may be stored on your device to support website functionality, remember preferences, understand website activity, improve performance, or provide security features.

Some cookies may be necessary for website operation, while others may support analytics or additional website features.

Your browser or device may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some website features.


6. Linked Catalogs and Third-Party Links

The One & Done Customs website may contain links to product catalogs, payment services, or other third-party websites and services.

For example, certain One & Done Customs catalogs may be provided through Canva, and payments may be completed through Square.

When you leave the One & Done Customs website and use a third-party website or service, information collected directly by that third party is governed by its own privacy practices and terms.

One & Done Customs is not responsible for the privacy practices, security procedures, or independent operation of third-party websites and services.


7. Custom-Order Materials

Customers may voluntarily provide photographs, logos, graphics, artwork, wording, designs, or other materials in connection with a custom-order request.

One & Done Customs may use those materials as reasonably necessary to communicate with the customer, evaluate the request, create the requested merchandise, fulfill the order, and maintain appropriate business records.

Customers are responsible for ensuring they have the necessary permission or authorization to provide and use materials submitted for a custom order.

Submitting materials for a custom order does not transfer ownership of those materials to One & Done Customs.


8. Shipping and Order Fulfillment

When necessary to fulfill an order, One & Done Customs may share information such as your name, shipping address, telephone number, email address, or other necessary delivery information with shipping carriers or service providers involved in fulfilling or delivering your order.

We provide only the information reasonably necessary for the applicable service.

Shipping carriers and other independent service providers may process that information according to their own privacy policies and practices.


9. When We May Share Information

One & Done Customs may share personal information when reasonably necessary with service providers that assist us in operating our business, such as:

  • Payment processors
  • Website-service providers
  • Shipping and delivery providers
  • Technology or communication providers
  • Professional advisers or service providers when reasonably necessary

We may also disclose information when reasonably necessary to:

  • Comply with applicable law, legal process, or governmental requirements
  • Prevent or investigate suspected fraud or unauthorized transactions
  • Protect the rights, property, safety, or security of One & Done Customs, our customers, or others
  • Establish, exercise, or defend legal rights or claims
  • Respond to a payment dispute or chargeback
  • Enforce our Terms & Conditions or other business policies

One & Done Customs does not sell customer personal information to third parties for their independent marketing purposes.


10. Communications

If you contact One & Done Customs by email, telephone, website communication, social media, or another available communication method, we may retain information contained in those communications as reasonably necessary to respond to you, process or document an order, resolve a customer-service issue, maintain business records, or protect our legitimate business interests.

Transactional communications concerning an order may include payment confirmations, order updates, shipping information, responses to customer questions, or other information related to the transaction.


11. Information Security

One & Done Customs takes reasonable measures appropriate to our business to protect personal information in our possession from unauthorized access, disclosure, misuse, alteration, or loss.

However, no website, electronic communication system, payment platform, storage method, or internet transmission can be guaranteed to be completely secure.

Customers should avoid sending complete credit or debit card numbers or other highly sensitive payment information through ordinary email, text message, or social-media messaging.

Payments should be completed through the secure payment method provided for the order.


12. Information Retention

One & Done Customs may retain personal information for as long as reasonably necessary to:

  • Fulfill and document orders
  • Maintain business and transaction records
  • Provide customer service
  • Resolve disputes
  • Address returns, refunds, damages, or chargebacks
  • Meet accounting and tax obligations
  • Protect our legal and business interests
  • Comply with applicable legal requirements

Information that is no longer reasonably necessary may be deleted or otherwise handled according to our business practices and applicable requirements.


13. Children's Privacy

The One & Done Customs website and services are not directed toward children under the age of 18.

One & Done Customs does not knowingly seek to collect personal information directly from children under 18 through the website. If we become aware that personal information has been collected from a child under 13 in circumstances requiring parental consent, we may take reasonable steps to delete or otherwise appropriately address that information.


14. Your Privacy Choices

You may contact One & Done Customs if you have questions about personal information you have provided to us or wish to request that inaccurate contact information be corrected.

Depending on applicable law and the circumstances, certain requests concerning access to, correction of, or deletion of personal information may be subject to legal, accounting, transaction-record, fraud-prevention, dispute-resolution, or other legitimate retention requirements.

We may need to verify your identity before acting on certain privacy-related requests.


15. Third-Party Privacy Practices

Services used by or linked through One & Done Customs—including GoDaddy, Square, Canva, shipping carriers, and other independent service providers—may maintain their own privacy policies and practices. One & Done Customs does not control how independent third parties collect, use, retain, or protect information submitted directly to them. Customers are encouraged to review the privacy information provided by third-party services they choose to use.


16. Changes to This Privacy Policy

One & Done Customs may update this Privacy Policy when our business practices, website features, service providers, payment methods, legal requirements, or other relevant circumstances change.

The updated Privacy Policy will be posted with a revised effective date.

Changes will apply prospectively except where otherwise permitted or required by law.


17. Contact One & Done Customs

Questions regarding this Privacy Policy or the handling of personal information by One & Done Customs may be directed to:

One & Done Customs
Email: 1anddonecustoms@gmail.com
Phone: 472-248-2865

Made Different On Purpose.