Effective Date: September 20, 2026
Thank you for shopping with One & Done Customs.
This Shipping Policy explains our order-processing schedule, shipping days, custom-order processing times, preorder timeframes, tracking, delivery, and other shipping-related information.
One & Done Customs currently ships customer orders within the United States only.
Please review this policy before completing your purchase.
Our regular shipping days are:
Monday, Wednesday, and Friday
Premade, in-stock orders received before 2:00 p.m. Eastern Time (EST/EDT) will generally be scheduled to ship on the next regular shipping day, provided the merchandise is ready for shipment.
Orders received after 2:00 p.m. may be processed as having been received on the following business day.
For example, an eligible in-stock order received before 2:00 p.m. on Tuesday would generally be scheduled for Wednesday's shipment.
Shipping schedules may occasionally be affected by holidays, severe weather, emergencies, high order volume, carrier interruptions, or other circumstances outside the reasonable control of One & Done Customs.
Premade merchandise that is currently in stock and ready for shipment will generally be processed according to our regular Monday, Wednesday, and Friday shipping schedule.
During periods of high order volume, promotional events, holidays, emergencies, or other unexpected circumstances, additional processing time may be necessary.
If a significant delay occurs before your order has been transferred to the shipping carrier, One & Done Customs may contact you using the contact information provided with your order.
Custom merchandise requires additional processing time because each item is individually created.
When all necessary materials are currently in stock, a custom order may generally be completed within approximately 3 business days.
When materials, embellishments, ties, or other components must be ordered, custom orders may require approximately 2 weeks to 1 month for completion.
These are estimated processing timeframes and are not guaranteed completion dates.
Material availability, supplier processing, shipping delays, order complexity, order volume, holidays, emergencies, and other circumstances may affect processing time.
Once the custom item has been completed, it will be prepared for shipment according to our regular shipping schedule.
All custom orders must be paid in full before materials are ordered or production begins.
If you need a custom order by a specific date, please contact One & Done Customs before placing your order.
A requested date is not guaranteed unless One & Done Customs has expressly confirmed that the requested timeframe can reasonably be accommodated.
Rush processing is available only when all necessary materials are currently in stock and One & Done Customs determines that the requested production timeframe can reasonably be accommodated.
Approved rush orders are subject to a $50 rush fee.
Please contact One & Done Customs before placing an order that requires rush processing to confirm availability.
Payment of the rush fee applies to expedited processing or production by One & Done Customs.
A rush fee does not guarantee a shipping carrier's delivery date and does not give One & Done Customs control over the package after it has been transferred to the carrier.
Items identified as Preorder are merchandise that One & Done Customs does not currently have in stock and must obtain from a third-party vendor.
Some preorder merchandise may be sourced from vendors located outside the United States.
Because vendor processing and international shipping timeframes vary, preorder arrival dates are estimates and are not guaranteed.
The amount of time required for One & Done Customs to receive preorder merchandise may be affected by:
Different vendors and different preorder items may have significantly different processing and shipping timeframes.
Any estimated arrival timeframe provided for a preorder represents the information reasonably available to One & Done Customs at the time the estimate is provided.
By purchasing a preorder item, the customer understands that the merchandise is not currently in One & Done Customs' possession and that an extended wait may occur before the merchandise can be shipped to the customer.
One & Done Customs makes reasonable efforts to work with established vendors and uses available purchasing and transaction protections when sourcing preorder merchandise.
However, One & Done Customs cannot control or guarantee a vendor's processing schedule, international transportation schedule, customs processing, or other circumstances occurring before the merchandise reaches us.
If a significant vendor-related delay occurs and updated information is available to One & Done Customs, we will make reasonable efforts to communicate the available update to affected customers.
A delay does not necessarily mean that the merchandise is unavailable or that the vendor will not fulfill the order.
Please do not purchase preorder merchandise for a specific event, deadline, trip, holiday, or other time-sensitive purpose unless One & Done Customs has expressly confirmed that the requested timeframe can reasonably be accommodated.
Cancellation and refund requirements for preorder merchandise are provided in our Return & Refund Policy.
Once preorder merchandise has been received by One & Done Customs, it will be inspected and prepared for fulfillment.
If the merchandise is ready to ship without additional customization or preparation, it will generally be scheduled according to our regular Monday, Wednesday, and Friday shipping schedule.
If additional work or customization is required after the merchandise arrives, applicable processing time may be required before shipment.
One & Done Customs currently ships completed customer orders within the United States only.
We do not currently offer international shipping to customers.
References in this policy to international shipping concern merchandise being shipped from a vendor to One & Done Customs.
They do not mean that One & Done Customs ships customer orders internationally.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping address before completing checkout.
If you discover an address error after placing your order, contact One & Done Customs immediately.
We will make reasonable efforts to correct the address if the order has not yet shipped, but address changes cannot be guaranteed after an order has entered the shipping process.
Once a package has been transferred to the shipping carrier, One & Done Customs may be unable to change, correct, or redirect the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
When tracking information is available, it may be provided after your order has been prepared for shipment.
Please allow time for the shipping carrier's tracking system to update.
Creation of a shipping label or receipt of a tracking number does not necessarily mean that the carrier's tracking system will immediately show movement.
Tracking updates, scans, and estimated delivery information are controlled by the applicable shipping carrier after the package enters its network.
Delivery estimates provided by a shipping carrier are estimates and are not guaranteed by One & Done Customs.
The time required for a package to reach the customer after shipment is separate from One & Done Customs' processing or production time.
For custom and preorder orders, customers should consider both:
One & Done Customs cannot guarantee a carrier's delivery date.
Once an order has been transferred to the shipping carrier, the carrier controls transportation and delivery of the package.
Carrier delays may occur because of weather, holidays, transportation interruptions, staffing or operational issues, incorrect routing, emergencies, high shipping volume, or other circumstances outside the reasonable control of One & Done Customs.
One & Done Customs is not responsible for carrier delays outside our reasonable control.
If your package appears to be significantly delayed, please contact us. We will reasonably assist with available tracking information or the applicable carrier process.
If tracking information indicates that a package has been delivered but you cannot locate it, please first:
If additional assistance is needed, contact One & Done Customs.
We will reasonably assist with available tracking or carrier information.
However, One & Done Customs cannot guarantee replacement or reimbursement for merchandise when the shipping carrier confirms successful delivery to the address provided with the order.
Nothing in this section limits rights or remedies that cannot legally be waived.
If tracking information indicates that a package may have been lost while in transit, please contact One & Done Customs.
We will review the available tracking information and reasonably assist with the applicable shipping-carrier inquiry or claims process when appropriate.
A package experiencing a delay is not automatically considered lost.
Any replacement, refund, carrier claim, or other resolution will depend on the circumstances, available tracking information, carrier findings, applicable shipping protections, and any rights provided by law.
If merchandise arrives damaged, please contact One & Done Customs within 48 hours of confirmed delivery.
Do not discard the merchandise or original shipping packaging while the issue is being reviewed.
Photographs may be required showing:
Damage claims, detached embellishments, incorrect merchandise, returns, exchanges, replacements, and refunds are handled according to our Return & Refund Policy.
If a package is returned to One & Done Customs because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to retrieve the package, or another delivery issue attributable to the customer, additional shipping charges may be required before the package is shipped again.
If the carrier returns a package because of an error unrelated to the customer, One & Done Customs will review the circumstances and determine the appropriate next steps.
Customers should contact us if tracking shows that a package is being returned to sender.
Separate orders are not guaranteed to be combined into one shipment.
If you place multiple orders, each order may be processed and shipped separately.
One & Done Customs may combine eligible orders when practical, but customers should not assume that separate shipping charges will be refunded or that separate orders will automatically ship together.
For questions regarding order processing, custom-order timeframes, preorder merchandise, tracking, shipping, or delivery, please contact:
One & Done Customs
Email: 1anddonecustoms@gmail.com
Phone: 472-248-2865
When contacting us about an existing order, please include your name and order number so we can assist you efficiently.
Please also review our How to Order, Return & Refund Policy, Privacy Policy, and Terms & Conditions for additional information regarding your purchase.
Made Different On Purpose.
1&Done
FAYETTEVILLE, NC 28312
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